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Ravin Sachdeva's avatar
Ravin Sachdeva
Icon for Microsoft rankMicrosoft
Feb 25, 2017
Solved

Feature update: Email sending behavior for Groups in Outlook

We have recently fixed the email sending behavior to a group, where senders had complained about receiving the emails they send to a group, back in their personal inbox. With this fix, senders will n...
groups
Office 365 Groups
  • Ravin Sachdeva's avatar
    Ravin Sachdeva
    Mar 10, 2017

    Nicholas Williams - No, there is no effect to group subscription options with this change. Subscribed users will continue to receive all group conversations, messages and events in their inbox as usual.

     

    The only effect of this change will be on the sender of the messages to groups as below.

     

    Old behavior

    I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would also receive my message in back my inbox.

     

    Revised behavior

    I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would NOT receive my message in back my inbox.

     

    Would be great if you can help us understand why your users are complaining with this change? What additional benefit does it provide to users when they receive their sent email back again in their inbox? Is it just a confirmation that the message was delivered to the group?

Ravin Sachdeva's avatar
Ravin Sachdeva
Icon for Microsoft rankMicrosoft
Apr 10, 2017
Michelle, the case you mention seems to be like the sender is only the member of the child O365 group and the not the parent DL. If this is indeed the case, you're correct, the sender will not receive that sent email back in the inbox.

Let's assume the sender is a part of the parent DL instead, and the DL also has a nested group. In that case, the sender should receive the email back from the DL. Are you saying that this is not working?
MichelleProper's avatar
MichelleProper
Brass Contributor
Apr 10, 2017

The sender is not a part of the DL individually but a member of the group nested in the DL. It seemed easier to add the group instead of everyone one by one but sounds like we should add them one by one since the group behavior is different than the DL. Thank you for confirming.

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