Forum Discussion
MicrosoftFeature update: Email sending behavior for Groups in Outlook
Nicholas Williams - No, there is no effect to group subscription options with this change. Subscribed users will continue to receive all group conversations, messages and events in their inbox as usual.
The only effect of this change will be on the sender of the messages to groups as below.
Old behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would also receive my message in back my inbox.
Revised behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would NOT receive my message in back my inbox.
Would be great if you can help us understand why your users are complaining with this change? What additional benefit does it provide to users when they receive their sent email back again in their inbox? Is it just a confirmation that the message was delivered to the group?
At least in our company's case, O365 groups were considered an upgrade of simple distribution groups, with all the added features, something that we absolutely loved and therefore upgraded all distribution groups to O365 groups. So it would make sense for an upgraded distribution group to function/behave as its simple version does, but with the added benefit (as its supposed to be an upgrade) of being able to change this behaviour. Your argument about keeping sending to a person vs a group consistent I believe does not stand if you compare sending to a person, vs a distribution group the sender is a member of, vs an O365 group the sender is a member of. It is not consistent across the board there.
So please make this configurable as people are used to this way of this working as it did for ages now. It is clear and logical.
Also, please dont think you know whats best for how people work. When making such a change in your code that is not a fix to something that is broken, dont force it down to people's throats. Set it as default if that is what your telemetry tells you that people want, but also make it configurable so that people have a choice. Thank you for your hard work.
- Ravin Sachdeva
Dimitris, thanks for your feedback. I understand your inconvenience and apologize if this change does not help you be more productive. Rest assured, from the tens of millions of customers that we serve, we've received a bunch of positive feedback on this change and some negative feedback as well. I hope you understand that serving millions of customers and catering to each one of their needs is not the easiest things to do, but we're trying our best :)
You have provided very valid feedback and I assure you that we will consider it as we plan engineering work for the immidiate future. Please watch this space for more updates on this.