Open Group conversation thread in a new Window (Outlook)

We have lots of users who are using Outlook, and use the "reading pane" aligned to the bottom Group conversations are a bit hard to digest this way, and they are asking if there is a way to open ...

groups

Chris McFarling

Brass Contributor

May 05, 2019

Krish Gali This apparently was implemented as I have users that have been using this feature, in fact they rely on it. They're using an Outlook add-in (Cirrus Insight) to add emails from Outlook to Salesforce. If a message is in the group folder they double click to open in a new window which exposes a Cirrus button to add the message to Salesforce. (the button doesn't appear in the reading pane, only in the separate message window.

This works as of Outlook ver 16.0.11425.20200. Unfortunately the latest Outlook breaks this functionality. In ver 16.0.11601.20130 double clicking a group message does nothing. Also, selecting a message and pressing enter (which also works in the older version) does nothing.

Is this an unintentional roll back in functionality (i.e. a bug) or was this functionality intentionally removed?

Jill_Carpenter

Copper Contributor

May 07, 2019

@chrismcfarling If you'd like some help from our support team, we have chat available at cirrusinsight.com.

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Open Group conversation thread in a new Window (Outlook)