Forum Discussion

Brent Ellis's avatar
Brent Ellis
Silver Contributor
Apr 10, 2017

Open Group conversation thread in a new Window (Outlook)

We have lots of users who are using Outlook, and use the "reading pane" aligned to the bottom   Group conversations are a bit hard to digest this way, and they are asking if there is a way to open ...
groups
Krish Gali's avatar
Krish Gali
Former Employee
Apr 10, 2017

Hi Brent,

This is a very popular request and we are working on it this quarter. 

Thanks,

Krish

Chris McFarling's avatar
Chris McFarling
Brass Contributor
May 05, 2019

Krish Gali This apparently was implemented as I have users that have been using this feature, in fact they rely on it. They're using an Outlook add-in (Cirrus Insight) to add emails from Outlook to Salesforce. If a message is in the group folder they double click to open in a new window which exposes a Cirrus button to add the message to Salesforce. (the button doesn't appear in the reading pane, only in the separate message window.

 

This works as of Outlook ver 16.0.11425.20200. Unfortunately the latest Outlook breaks this functionality. In ver 16.0.11601.20130 double clicking a group message does nothing. Also, selecting a message and pressing enter (which also works in the older version) does nothing.

 

Is this an unintentional roll back in functionality (i.e. a bug) or was this functionality intentionally removed?

  • Jill_Carpenter's avatar
    Jill_Carpenter
    Copper Contributor
    May 07, 2019

    @chrismcfarling If you'd like some help from our support team, we have chat available at cirrusinsight.com.

    • Whitemark's avatar
      Whitemark
      Copper Contributor
      May 08, 2019

      Ethan Li
      To be able to double klick to open an email in groups need to be addressed ASAP. Its unacceptable to remove this feature since most of our 900+ users want to be able to do this. Also most of our 900+ users does not want conversations in groups and want to view the emails in groups as separate emails.

       

      I am using Office insider version 1904 (build 11514.20004), and to double klick an email in Groups was working fine until last week strange enough