Forum Discussion
New Group Members not seeing Appointments
MicrosoftHi Mark Flory, Robert Styles, Shyam Davuluru - we investigated this issue but could not find anything wrong. It could be an intermittent issue you're hitting with the service, which we apologize for.
Just to be on the same page so that we can investigate this further, are the steps below correct to reproduce the error?
1. Group ABC exists with a set of members.
2. Group ABC has recurring appointments or meetings scheduled, and has occurrences remaining in the future.
3. A new member John Doe is added to the group (either the member joins the group or is added by an Owner).
4. John Doe visits the Groups shared space on Outlook 2016 (win 32 client) or Outlook Web (OWA), looks at the Group's shared calendar and cannot see the passed or future instances of the appointment/event.
Is that correct?
cc: Maria Kang
Was there any further investigation into this. We're seeing this now, only it's more than just personal invites. New Group users cannot even see any calendar events that were created before they joined when browsing to the calendar manually in Outlook or OWA.
JoshV825 issue has never been solved.. :(
FYI Priyanka and Vishal from O365 Support were able to resolve the issue for us.
They were able to reproduce the problem on some of their test tenets but not others. After some investigation, we also found that the issue did not manifest in all of our Groups, (can't be 100% certain, but it appeared older groups worked fine and newer ones did not).
Eventually, they manually forced a reset of all the background sync tasks on across our tenet from their end and the Groups started working as expected. Tested several times by removing existing members, creating events, adding them back as well as adding brand new members that had never been in the group before and it all seems to be working correctly now.
- Wow. OK ;) That's better than recreating the groups I guess! :)
Thanks!
For what it's worth, I spoke with Priyanka from MS O365 Support Team yesterday and she was able to recreate the problem. Said the issue appears to affect some tenants and not others. I'll let you know if I hear anything promising back.
