Forum Discussion
Microsoft Groups:Your request can’t be completed right now
Hi All, A user cannot access her Groups in the Outlook online version and on the Desktop version. When she clicks on a group, she gets the error message: Your request can’t be completed ...
Same issue here - the only workaround for us is to use the OLD outlook APP. Only affecting a couple users in our organization right now, not all. Also, the issue is only specific to one of my computers. On another device, it all works fine regardless of Outlook instance (including OWA). Seems to be some local network or version issue but neither I nor Microsoft 365 support can figure it out.
brandon310 I tried another computer and it worked until I tried closing and opening the PWA app again. On that same device trying Firefox and Chrome online both failed immediately with the same error. Both browsers had not logged in to Outlook previously, no caches.
The error message has changed to this now:
App and version (Edge, Firefox, Chrome), OS (Windows 10/11), security measures (endpoint protection, content filtering, etc.), have not appeared to matter.
Given we've made no configuration changes on our end and the error messages have been changing, I'm expecting this is an internal issue that's not been acknowledged and disclosed as of yet.
