Forum Discussion

bart_vermeersch's avatar
bart_vermeersch
Steel Contributor
Nov 23, 2016

Groups not visible in Outlook 2016 (professional version)

Hello,   What can we do to fix or troubleshoot the following isssue:   In Outlook Online we can see our office 2016 groups, but in Outlook 2016 we see no groups listed below the header "Groups". ...
Office 365 Groups
bart_vermeersch's avatar
bart_vermeersch
Steel Contributor
Jan 31, 2018

We've upgraded most of our PC's. I'm not 100% sure, but I think it was related to the older version of Office 2016 Professional.

  • Peter Hilt's avatar
    Peter Hilt
    Copper Contributor
    Jan 31, 2018

    Hi Bart,

     

    I'm having this same issue. Do you know what version of office you upgraded to?
    I'm using the 32 bit version and having the exact same issue with Outlook 2016 Professional.

     

    I've attached a snapshot of the tab where the group should appear. 

     

    Hopefully you can help me out.

     

    Cheers

    • Harley Day's avatar
      Harley Day
      Copper Contributor
      Apr 17, 2018

      Same here.

      I'm running:

      • Microsoft Outlook Professional Plus 2016
      • MSO (16.0.4549.1000) 32-bit

       

      On the OS:

      • windows 10 enterprise
      • version 1607
      • build 14393.2189

      I have created an Office 365 group using outlook online, but cannot see it in the desktop application:

      I am logged into my office 365 institutional account within Outlook desktop.

       

      I hope this information helps.

       

      • Rnishat0786's avatar
        Rnishat0786
        Iron Contributor
        Sep 07, 2018

        Hi Harley

         

        Unfortunately If you are running Outlook 2016 Professional Plus MSO (16.0.4549.1000) either 32 bit or 64 bit. Groups will not show in Outlook 2016.

         

        It is better to switch to Outlook 2016 Pro Plus. A lot of users faced the same issue in our organization and finally we made a switch to Outlook 2016 Pro Plus to fix the issue.

         

        Thanks

         

        Robin Nishad

        ----------------

        Technical Consultant