Forum Discussion
Groups emails are marked as read automatically when folder is deselected
Ravin,
Thank you for your updates.
My team is looking for a solution to migrate off of Public Folders; the Groups functionality seems to have the capability to address our use cases. Specifically, read by status on a per user basis is key as Shared Mailboxes do not provide this.
However, the current folder switch behavior you describe negates any initial benefits.
Do you have any indication as to how this capability will function in the future?
As indicated, my team is looking for a means to get off an on premise implementation of Public Folders.
Can you provide some directional insight that would prevent a 'wait and see' followed by a 'disappointed once again/revise internal roadmap' situation?
Thank you.
Has there been any updates to the outlook for windows groups issue of read / unread versus seen / unseen in outlook 2016? I just put in place several groups folders that we are using internally with our customers and internal customer service reps and they need to know better when things have been read and dealt with. I was looking for a central spot for 15 internal employees to manage customer email interaction across 3 shifts and groups seems like a good way to accomplish this, but the read / unread has been a little bit of a problem.
Thanks,
Dale
Ravin Sachdeva Do we have an update on this?
- Would love to hear if there are implementation estimates for Outlook for Windows. Any updates that can be provided would be appreciated.
Our migration to Groups is still on hold as we're waiting for this change. Hi,
My colleagues and I are being tracked at home for their diligence to reading, responding, and clearing emails daily during these strange times. Each day an "Unread" or "Unseen" report is run and consequences may arise from having messages unchecked.
Our teaching community's biggest concern is messages "unseen" in the countless groups we subscribe to yet processed/read in the inbox. What can be done about this? It seems redundant to have to "read" and email twice.
- Ravin Sachdeva
Microsoft
RaiL1994 Adding Sri Ramya Mallipudi to help answer that question for Outlook on Windows.
Ravin SachdevaHello good day! I just want to ask if there is an update with the Outlook for Windows if 'mark as read' feature will be available as the same function in OWA for Office 365 Groups in Outlook client? Thank you!
- Ravin Sachdeva
Nsteinmetz - thanks for your patience. We have this fixed for OWA and Outlook Mobile. I will check back on the status for the Win32 client and post an update. Please stand by.
- Ravin Sachdeva
Has there been any update on resolving this for the Outlook client? We're in the same boat of trying to transition away from Public Folders but this read functionality working in the client similar to how it does in OWA and the phone apps is critical for our teams. I would like to know if there are any updates to this as well. We are trying to use a group mailbox as a simple helpdesk, and its kinda confusing not being able to mark items as read or unread
Hi Ravin,
Has there been any updates to the outlook for windows groups issue of read / unread versus seen / unseen in outlook 2016? I just put in place several groups folders that we are using internally with our customers and internal customer service reps and they need to know better when things have been read and dealt with. I was looking for a central spot for 15 internal employees to manage customer email interaction across 3 shifts and groups seems like a good way to accomplish this, but the read / unread has been a little bit of a problem.
Thanks,
Dale
I have not heard of any updates.
A user based read status for a common message repository (e.g.; Shared Mailbox) seems like a huge hot button across all the forums that Ive read. I have many use cases for a common message repository and Ive wasted a lot of time canvassing the community cannot find a single solution to address my requirements.
It is a disappointment that Microsoft cannot simply provide that capability to Shared Mailboxes and have it governed by a configuration setting.
