Forum Discussion
five issues with one Office 365 Group
Thanks Nick for reaching out! Sorry to hear that.
- For #1, How did you create Groups, through Microsoft Teams? During preview groups that were created via Teams werent sending invitiation emails. This issue is resolved in GA version. Also did you check whether they received email in spam?
- For#2 It usually takes 15mins to 1 hour for permission to sync, once it is done the guest would be able to access file seamlessly.
- For #3 Can you share the error screen-shot that they are facing? through Private message
- For #5 this seems to be some issue with OLK desktop. Let me follow up on that.
Sorry about the delay. I wrote a reply right away. I came back to check in with you and saw that my reply was missing. Anyhow, let me try again.
1. I created the group using the new "Create Site" option on SharePoint. We do not use Teams. The invite emails were not in the users' spam folders.
2. Are you saying the design expects conditions where a user might get an invite via email to join a Team Site before s/he is given permission to do so? That can't be right. How can I add users to the SharePoint Team Site manually after I add them to the Office 365 Group since the sync seems to be intermittent/broken? How can I check to make sure they’re in the SharePoint Team Site permission group after they’ve been added to the Office 365 Group? The command I was told to use through the SharePoint Power Shell (Get-SPOExternalUser -Filter) is insufficient, because I’ve seen users listed there who do not have access to the Team SharePoint site.
3. Below is the error from the latest user to have this issue (blurred the private info). The email address in the error is a member of the Office 365 Group.
4. Sounds good. I have had an open ticket on that issue for over a week, but have not received any substantive help yet.
Just wanted to make sure anyone following this thread is aware that none of these issues have been resolved yet. I have two open tickets with Office 365 support (opening the first in February) and have been unable to resolve any problem reported at the start of this topic.
The fifth of five issues has been resolved, but I stumbled into a sixth one.
Here was the issue: I can't manage the group from Outlook 2016. See the screenshot below. A web search for part of that error in quotes has no results so I suspect this is an unusual problem.
The issue appears to be related to some users of the group not having email addresses. For some users, I created local accounts unattached to an email address. This caused the Outlook desktop client to choke (though I could manage the group from OWA). Once I removed those users, I could access the group members from the desktop client. I think Microsoft has to document that all Office 365 Group users need to have valid email addresses.
Regarding the new issue:
6. I can't add links to the navigation on SharePoint Team site. I've tried to add a link on any page (Home, Site Contents, other site page), the site accepts the new link, but then it doesn't appear.
Just an update for everyone following this thread... another month and no progress to report from Microsoft. I've had several emails back and forth with technical support, but that they haven't resolved the issues I laid out above with the exception of one (manging the group in Outlook 2016).