Forum Discussion
Feature update: Email sending behavior for Groups in Outlook
- Mar 10, 2017
Nicholas Williams - No, there is no effect to group subscription options with this change. Subscribed users will continue to receive all group conversations, messages and events in their inbox as usual.
The only effect of this change will be on the sender of the messages to groups as below.
Old behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would also receive my message in back my inbox.
Revised behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would NOT receive my message in back my inbox.
Would be great if you can help us understand why your users are complaining with this change? What additional benefit does it provide to users when they receive their sent email back again in their inbox? Is it just a confirmation that the message was delivered to the group?
As old as this is why does it still not work or am I missing something? When I send to a group I get my own email and I'd rather not as I know what I sent it's in my sent folder I don't need it in my inbox too unless I purposely send it to myself.
- DimitrisKavallarisOct 24, 2019Brass Contributor
CWard1974 There are distribution groups and Office 365 groups. Distribution groups have existed since forever. If a person sends an email to a distribution group they are a member of, they also get a copy in their inbox. This has been like this forever. When Office 365 groups where first introduced, the same philosophy applied, if a member of the O365 group sent an email to the group, they also got a copy. I am guessing because some people (like you) did not like that, Microsoft responded by changing this behaviour. This then aggravated people who liked that (like me). Good news is that after two and a half years, this is now configurable. By default if a member of a O365 group sends an email to the group they DONT get a copy, unless they enable this functionality (lool in your OWA options). So, I am guessing you are sending an email to either a distribution group, or if you are indeed sending to a O365 group, have a look in your OWA options, there is a tab/section called groups, check it out.
- entilzaOct 23, 2019Copper Contributor
So our office has printers that we can scan from to a "group" if the user selects their "From" address they don't get the scan!!
I am going to have to change everything to Distribution Lists... Groups is a big failure...
- DimitrisKavallarisOct 24, 2019Brass Contributor
entilza I believe you are describing two different scenarios:
1: FROM: Printer Device TO: O365 group: Email goes to all members
2: FROM: Member of O365 group TO: O365 group: Email does not go to inbox of sender if sender is a member of O365 group. This the new funcionality, this is how CWard1974 for example would prefer for this to work.
Good news is that if you go to your OWA options, under "Groups" you can enable sending a copy to your self, whenever you emailing (you are using your email in the FROM field of the scanner machine) a O365 group you are a member of.
- entilzaOct 24, 2019Copper ContributorYes, however our Printer can ask "Who is this sent From" instead of the general "Sent from Printer XXX".
In this case "John" goes to printer and sends document-Y to mygroup@mycompany.com. The printer asks who is this from, John selects his name. Everyone in mygroup@ gets it but John the original sender did not get it...
I've solved this by removing the question who is this sent by on the printer so now they get generic messages "From Printer XXX" still functionality gone based on the assumption the message was coming from the persons INBOX and not from an external device.