Forum Discussion
MicrosoftFeature update: Email sending behavior for Groups in Outlook
Nicholas Williams - No, there is no effect to group subscription options with this change. Subscribed users will continue to receive all group conversations, messages and events in their inbox as usual.
The only effect of this change will be on the sender of the messages to groups as below.
Old behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would also receive my message in back my inbox.
Revised behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would NOT receive my message in back my inbox.
Would be great if you can help us understand why your users are complaining with this change? What additional benefit does it provide to users when they receive their sent email back again in their inbox? Is it just a confirmation that the message was delivered to the group?
MicrosoftMeanwhile, can you help us understand what is the exact workflow which your users need this ability for? Thanks!
Ravin Sachdeva, there still does not seem to be a configuration option in O365 groups to allow the sender of a message to get a copy of the message in his personal inbox.
As a new organization in O365 we started to use O365 groups instead of DLs, because we understood that it would be "just like DLs but with a lot of extra features". But is it not, because of this deliberate design decision of making it impossible for an organization to define whether all group members (including sender) receive the message (just like DLs).
While a few of our users liked - and used - the group view of the messages, most user do not want to jump around to find the messages concerning them, and thus does not open the group view. They want it in their personal inbox. So due to a lot of unhappy users we had to change all our O365 groups into traditional DLs.
The current configuration option allow enabling "Send copies of all group messages and events to member's inbox". It does not mention that you will not yourself - as a member - receive this, but I now understand that that is the policy. But PLEASE add an extra option "Include delivery to sender's inbox" too. If not, our users will never embrace the group mechanism.
I understand that "most users" (and microsoft, it seems) does not like this feature. But it seems that a significant number of users miss this feature. What is lost for Microsoft in enabling this simple configuration feature, perhaps keeping it non-default? In total more users will be happy 🙂