Forum Discussion
MicrosoftFeature update: Email sending behavior for Groups in Outlook
Nicholas Williams - No, there is no effect to group subscription options with this change. Subscribed users will continue to receive all group conversations, messages and events in their inbox as usual.
The only effect of this change will be on the sender of the messages to groups as below.
Old behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would also receive my message in back my inbox.
Revised behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would NOT receive my message in back my inbox.
Would be great if you can help us understand why your users are complaining with this change? What additional benefit does it provide to users when they receive their sent email back again in their inbox? Is it just a confirmation that the message was delivered to the group?
As a teacher I set up each one of my class sets as a group. I do not like this change as when I used to send a message to a group the email that was sent to my inbox was a quick way to know that a email notification has been sent to each student in the group. Now, I am uncertain if they have recieved a notification, not handy for me but a good get out clause for the students. I can no longer say 'I got the email so you must have as well!'
On another note, I have spent quite a few hours trying to findout what had been changed when I noticed, last week, that group email notifications were not being sent back to me as the sender. I did not find any notice about this change and only came across this thread today.
Please confirm, will all members of the group, excluding the sender, recieve an email to alert them to a new/reply to a conversation. And is there a way to reverse the change for the reasons stated above.
Philippa
- Ravin SachdevaHi Philippa, apologies for the inconvenience caused to you because of this change. A notification about this change was sent to your organization's IT administrator with the ID - MC94667.
Any email that is sent to an O365 Groups inside Outlook is available to view instantly in the conversations list of the group and your sent email. You or your students can navigate to the group from your Outlook left navigation pane and find that email under the 'Conversations' list. Needless to mention, any message found in this list inside the group can only be deleted by an owner of the group and no one else. This should ensure that there is no uncertainty about a message sent to a group. You should be able to tell your students "the email is a part of the group's conversation list, so you must have received it in your inbox!" :)
Rest assured, if there is any delivery issue with any email sent from Outlook, you shall receive an 'Undeliverable..' message error in your inbox. So, you'll always know if an email was undelivered to a recipient.
The behavior of receiving one's own sent email to a group back in the inbox was unnecessary and an annoyance to most of our users. That said, we are currently working on enhancing this feature, which will give a user more control over email sent to a O365 group.