Forum Discussion

Ravin Sachdeva's avatar
Ravin Sachdeva
Icon for Microsoft rankMicrosoft
Feb 25, 2017
Solved

Feature update: Email sending behavior for Groups in Outlook

We have recently fixed the email sending behavior to a group, where senders had complained about receiving the emails they send to a group, back in their personal inbox. With this fix, senders will n...
groups
Office 365 Groups
  • Ravin Sachdeva's avatar
    Ravin Sachdeva
    Mar 10, 2017

    Nicholas Williams - No, there is no effect to group subscription options with this change. Subscribed users will continue to receive all group conversations, messages and events in their inbox as usual.

     

    The only effect of this change will be on the sender of the messages to groups as below.

     

    Old behavior

    I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would also receive my message in back my inbox.

     

    Revised behavior

    I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would NOT receive my message in back my inbox.

     

    Would be great if you can help us understand why your users are complaining with this change? What additional benefit does it provide to users when they receive their sent email back again in their inbox? Is it just a confirmation that the message was delivered to the group?

Esam El-Olemy's avatar
Esam El-Olemy
Copper Contributor
Mar 30, 2017

This is a major change that our users were not expecting at. As a group collaborating together they were using the O365 groups in a certain way and working primarily out of their Inbox and all of a sudden they found that they are not receiving copies for the emails and have to communicate back and force between Inbox,, Sent Items.

 

At least 10 complaints so far from our users.

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