Forum Discussion

Ravin Sachdeva's avatar
Ravin Sachdeva
Icon for Microsoft rankMicrosoft
Feb 25, 2017
Solved

Feature update: Email sending behavior for Groups in Outlook

We have recently fixed the email sending behavior to a group, where senders had complained about receiving the emails they send to a group, back in their personal inbox. With this fix, senders will n...
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Office 365 Groups
  • Ravin Sachdeva's avatar
    Ravin Sachdeva
    Mar 10, 2017

    Nicholas Williams - No, there is no effect to group subscription options with this change. Subscribed users will continue to receive all group conversations, messages and events in their inbox as usual.

     

    The only effect of this change will be on the sender of the messages to groups as below.

     

    Old behavior

    I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would also receive my message in back my inbox.

     

    Revised behavior

    I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would NOT receive my message in back my inbox.

     

    Would be great if you can help us understand why your users are complaining with this change? What additional benefit does it provide to users when they receive their sent email back again in their inbox? Is it just a confirmation that the message was delivered to the group?

Kurt Auzins's avatar
Kurt Auzins
Copper Contributor
Apr 17, 2018

Ravin Sachdeva,

 

I confused as to how you appear to be confused with everyone's questions. 

 

Plain and simple, when someone creates and sends an email to a group list we want that email to appear in the group members inbox (same inbox as all other emails).  Current state, when someone sends an email to the group list, the email turns into a "conversation" and ONLY appears in the group folder below the inbox.  Some people want a unified inbox where all emails can be viewed in one place.

 

Is that too confusing?

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