Forum Discussion
Feature update: Email sending behavior for Groups in Outlook
- Mar 10, 2017
Nicholas Williams - No, there is no effect to group subscription options with this change. Subscribed users will continue to receive all group conversations, messages and events in their inbox as usual.
The only effect of this change will be on the sender of the messages to groups as below.
Old behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would also receive my message in back my inbox.
Revised behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would NOT receive my message in back my inbox.
Would be great if you can help us understand why your users are complaining with this change? What additional benefit does it provide to users when they receive their sent email back again in their inbox? Is it just a confirmation that the message was delivered to the group?
Is there any way to reverse this change? I've got users who want the emails to keep coming to their own inbox
You can force the email to come back to the sender's inbox by just adding the sender name again in the To; field, like a "note to self".
- Pam DevineNov 17, 2017Copper Contributor
I used to be able to pick groups that are made in my contacts to send emails to from the recent list. Since the latest update I cannot do this anymore. I have tried to select the group from my address book several times (and it does work this way, it is just slower). I thought that after a few times of sending emails to this same group the group would re-appear in my recent list to select for sending emails this has not happened. Is there anyway to fix this?