Forum Discussion
MicrosoftFeature update: Email sending behavior for Groups in Outlook
Nicholas Williams - No, there is no effect to group subscription options with this change. Subscribed users will continue to receive all group conversations, messages and events in their inbox as usual.
The only effect of this change will be on the sender of the messages to groups as below.
Old behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would also receive my message in back my inbox.
Revised behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would NOT receive my message in back my inbox.
Would be great if you can help us understand why your users are complaining with this change? What additional benefit does it provide to users when they receive their sent email back again in their inbox? Is it just a confirmation that the message was delivered to the group?
In OWA, if you go to options, there's a new tab/section called "Groups". If you enable this checkbox and send an email to an O365 group you are a member of, NOW you will get a copy in your inbox, Hallelujah!!!! It only took two and a half years for this checkbox. Only two and a half years to go back to how this worked originally. If when this change was made, it was made to be configurable, we would not be talking about this, two and a half years later.
How long did it take for the change to be effective? I went to the OWA, selected the option to receive a copy to my Inbox, waited 10 minutes, tried sending emails to my group from both Outlook and the OWA. They show in my Sent folder but not my Inbox. I then tried closing my Outlook, and when I reopened it I sent another email from Outlook to the group, it is in my Sent folder but did not show up in my Inbox.
These are groups that I created, that I show as Owner of (which I assume means I'm also a member since I receive emails others send to the group).
- Ravin SachdevaThis setting should be effective immediately. Maybe there's some problem with your browser cache? Can you please clean up cache and try again? Or perhaps try a different browser. Please let us know if this issue persists and we'll get it investigated.
I use the desktop version of Outlook primarily. Not sure why I should have to clear my browser for that purpose. However I tried it again (several hours after I changed the setting in the OWA) and it appears to be working now. I'll advise my team that it may take a while for the setting to take global effect. Thank you.