Forum Discussion
Core case creation
Hi, I'm trying to create a case whereby I want all email from an external domain, I can't seem to enter this into the Participants area... it only allows selecting an internal user account.
The documentatons says this... but I can't enter that anywhere
participants:contoso.com
Any ideas?
- Hi,
In your case, on the search panel:
- Select "All Exchange mailboxes" (or a smaller scope of recipients)
- "Add Condition" > "Sender/Author" with your domain "@contoso.com"
You should find all the emails sent from your external domain.thijoubertold Thanks - what about emails sent to that domain?
- It's the same logic with :
"Add Condition" > "Keywords" with "recipients:contoso.com"
To go further: https://docs.microsoft.com/en-us/microsoft-365/compliance/keyword-queries-and-search-conditions?view=o365-worldwide
