Forum Discussion

Dean_Gross's avatar
Dean_Gross
Silver Contributor
Sep 23, 2016
Solved

Trusted IPs for MFA

I added an IP range to MFA, but I'm still getting prompted. How can I troubleshoot this? How long does it take for the settings to go into effect?
  • Tom Janetscheck's avatar
    Tom Janetscheck
    Sep 29, 2016

    Hi Dean,

     

    you have to keep in mind that for your setting to work you'll have to set external IPs as trusted IPs for MFA. So for example when you access your resources from within your company's network you don't have to use MFA whereas you will need to authenticate via second factor when accessing from outside of your company. Just as Nils mentioned your settings should be active almost instantly.

     

     

    Regards,

    Tom 

Dean_Gross's avatar
Dean_Gross
Silver Contributor
Sep 26, 2016

What is the best way to determine the IP range that should be used?

Tom Janetscheck's avatar
Tom Janetscheck
Brass Contributor
Sep 29, 2016

Hi Dean,

 

you have to keep in mind that for your setting to work you'll have to set external IPs as trusted IPs for MFA. So for example when you access your resources from within your company's network you don't have to use MFA whereas you will need to authenticate via second factor when accessing from outside of your company. Just as Nils mentioned your settings should be active almost instantly.

 

 

Regards,

Tom