Forum Discussion
EricStarker
Nov 15, 2017Former Employee
The new Azure AD sign-in and “Keep me signed in” experiences rolling out now!
We're excited to announce that the general availability rollout of the new Azure AD sign-in and “Keep me signed in” experiences has started! These experiences should reach all users globally by the e...
Kelvin Xia
Microsoft
Dec 20, 2017Hey Vasil, the shared machine logic essentially stops showing the KMSI prompt if a different account has been used on the same browser. That logic will reset (and KMSI will show again) if you clear browser cookies, or if you continue to only sign in with that one account for a few days.
For the other user that's getting the prompt, are you using the same browser?
For the other user that's getting the prompt, are you using the same browser?
VasilMichev
Dec 20, 2017MVP
Thanks Kelvin. I did clear cookies, but that doesn't seem to had any effect. And if it's cookie based, doesn't explain why I don't see the prompt in Private session or when using other browsers on the same machine? Is there perhaps any "server-side" component to it? Same machine, same browsers, same O365 tenant - one user gets the prompt in Private session, the other one does not.
- Kelvin XiaDec 22, 2017
Microsoft
Thanks for verifying. We also take into account a risk score provided by our Identity mechanisms. We've had isolated reports that it is kicking in a tad bit too aggressively, but we don't have confirmation yet.
Can you please DM me the following:
1. UPN of the account you used where KMSI doesn't show and also the one where KMSI does show.
2. Co-relation id of the request when logging in on the account where KMSI doesn't show. You can get this by clicking on the three dots at the bottom right corner of the page when you're on the password screen.