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Alasdair's avatar
Alasdair
Copper Contributor
Jun 04, 2024

Reset guest redemption status not possible after creating Multitenant Organization (MTO)

Hi all, we're on the path to creating a Multitenant Organization (MTO) for our global organization.    We already have a relationship with one partner tenant which has B2B Collaboration and B2B Dir...
Azure Active Directory (AAD)
Azure AD B2B
TAH78's avatar
TAH78
Copper Contributor
Mar 21, 2025

Same issue here.

Has anyone been able to reverse the Multi Tenant Configuration (MTO) so that the reset redemption status function works again?

It seems to only affect identities of the type ExternalAzureAD. Identities of the type MicrosoftAccount and mail still work.

However, most external users have an ExternalAzureAD identity, which is why the function is urgently needed. It must be possible to reverse the MTO configuration. Unfortunately, Microsoft Support has not been able to help so far.

Has anyone ever successfully reversed the MTO configuration? What happens if I delete the owner tenant from the MTO configuration? Does it have any impact or side effects on other tenant-wide functionality? Is the status then reset, so that the reset redemption status function works again for ExternalAzureAD guest accounts? The tenants with the member role have already been removed from the MTO configuration, but without any effect. The reset redemption status still indicates that it is not possible due to the MTO configuration, as Alasdair mentioned.

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