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Mark Scherf's avatar
Mark Scherf
Copper Contributor
Dec 12, 2017

Question about setting up AAD to automatically provision users in Remedyforce (Salesforce)

Hi,

I have configured Azure AD to allow single sign-on to Remedyforce (Salesforce). This is working great.

 

I now want to enable automatic account provisioning. 

On the application page, the option says configure account provisioning which indicates that you are setting up account provisioning.

When you go through the steps, it suggests that the user accounts in AAD will be provisioned in Salesforce.

 

Can someone explain what the configure account provisioning step actually does.

  • Michael Heffley's avatar
    Michael Heffley
    Copper Contributor

    Mark,

     

    The account provisioning process refers to a relationship between Azure AD and a third party application/Service Provider such as Salesforce or Google Apps where Azure AD can provision user accounts and groups in the third party application. The process uses a protocol called SCIM and requires both parties to be licensed appropriately and configured to support this process. 

     

    Microsoft documentation is here: https://docs.microsoft.com/en-us/azure/active-directory/active-directory-scim-provisioning

     

    Best,

    Michael 

    • Mark Scherf's avatar
      Mark Scherf
      Copper Contributor

      Hi Michael,

       

      Is it right to say the Configure account provisioning sets up AAD to talk to the service provider and no accounts will be synced until the Assign Accounts step is completed?

       

      Regards 

       

      Mark

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