Forum Discussion
Passwordless failing on Work Profile Authenticator
Seeing an odd issue when attempting to enable passwordless using the Microsoft Authenticator app on an Android phone. The policy is definitely applying as we're seeing other indicators such as geo lo...
Hi, sometimes authenticator in the work profile isn’t recognized as “registered” by Azure AD, even though Intune shows it as compliant.
Check the following:
-Make sure no MAM/CA policy blocks Authenticator in the work profile
-Confirm in Azure AD that the device is listed as “Registered” and “Compliant”
-Try reinstalling or clearing the cache for Authenticator in the work profile.
-Review the CA policy settings (“one of” vs. “Require App Protection”) for potential conflicts
If the issue persists, contact Microsoft support in case there are known bugs with Android work profiles