Forum Discussion
non-admin help desk manage user mfa settings
I have a requirement to grant the ability to provide our Help Desk staff the ability to enable or disable a user's MFA settings in Entra Admin Centre -> Users-> User and MFA. Definitely we do not wan...
Hi RazTheOne,
Could I ask for some clarity on which screen your talking about, and what's not working for you?
Based on your requirements, the Authentication Administrator role should have provided your Helpdesk staff with exactly what you've outlined - with the important caveat that they cannot change the MFA settings of another privileged user (meaning you need to be sure they're testing against a "normal" user):
Assuming you are talking about the screen below, then I have no problem changing any of these user settings when I'm a member of Authentication Administrators (with zero other Entra RBAC roles).
Cheers,
Lain