Forum Discussion
Robert Woods
Oct 06, 2018Iron Contributor
Issues with Microsoft Authenticator not popping up Approval message
We have recently implemented MFA with a conditional access policy. We turned off the ability to receive texts/calls and are forcing the Authenticator app. This is causing issues when users need to re...
- Mar 16, 2022Thanks sophie this post is from oct 2018 I no longer need additonal comments from people on it.
Martin_Durec
Apr 07, 2020Copper Contributor
Eli Shlomo , for the benefit of other readers:
My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). After that, starting Company Portal application again, Authenticator started to work as expected.
caPnJazz
Mar 15, 2023Copper Contributor
Martin_Durec This was my problem and fixed it for me. Thanks so much! It was driving me mad.