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Issues with Microsoft Authenticator not popping up Approval message
We have recently implemented MFA with a conditional access policy. We turned off the ability to receive texts/calls and are forcing the Authenticator app. This is causing issues when users need to re...
- Thanks sophie this post is from oct 2018 I no longer need additonal comments from people on it.
@https://release1.net/
Here, we suggest to try the following suggestions to see if it is working.
1. Restart the device and try again.
2. Try change the network to see if the result is different? For example, if we use WIFI. change it to mobile connection to see if it is working
3. Try to remove the account in Authenticator and try again to see if there's any different.
A related link for the reference:
https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-help-auth-app-faq.md
Note: non-Microsoft link, just for the reference.
Please try the above suggestion and if there's any update, feel free to let us know.