Forum Discussion

Iron Contributor

Oct 06, 2018

Solved

Issues with Microsoft Authenticator not popping up Approval message

We have recently implemented MFA with a conditional access policy. We turned off the ability to receive texts/calls and are forcing the Authenticator app. This is causing issues when users need to re...

Access Management

Identity Management

Robert Woods
Mar 16, 2022
Thanks sophie this post is from oct 2018 I no longer need additonal comments from people on it.

Martin_Durec

Copper Contributor

Apr 07, 2020

Eli Shlomo , for the benefit of other readers:

My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). After that, starting Company Portal application again, Authenticator started to work as expected.

Meeth666

Copper Contributor

Aug 12, 2021

This really really helped me Martin_Durec all I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Much thanks mate!