Enabled Services on Microsoft 365 commercial licenses in AAD

To preface this, the controls I'm referring to can be found using this path: Azure Portal > Azure Active Directory > Users > (select user record) > Licenses > (select Microsoft 365 commercial licen...

Azure Active Directory (AAD)

BilalelHadd
Oct 07, 2021
Hi Merlin

I don't directly have an answer to your question of why it's behaving like this. But what I can advise you is to check the audit logs to see if someone manually had changed the license for this particular user. Azure AD > Select the user > click on Audit logs > set the filter Activity to Change user license.

Also, remember that SMTP is labeled as basic/legacy authentication and will be disabled from 2022. I would recommend you to use OAuth SMTP.

More information can be found here: https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-september-2021-update/ba-p/2772210

BilalelHadd

Iron Contributor

Oct 07, 2021

Hi Merlin

I don't directly have an answer to your question of why it's behaving like this. But what I can advise you is to check the audit logs to see if someone manually had changed the license for this particular user. Azure AD > Select the user > click on Audit logs > set the filter Activity to Change user license.

Also, remember that SMTP is labeled as basic/legacy authentication and will be disabled from 2022. I would recommend you to use OAuth SMTP.

More information can be found here: https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-september-2021-update/ba-p/2772210

Merlin

Copper Contributor

Oct 07, 2021

Thanks for the response, Bilalel. We use this user for our MFPs and we're already working on getting it transitioned to OAuth SMTP.

I will check the audit logs. Thanks again.

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Enabled Services on Microsoft 365 commercial licenses in AAD