Forum Discussion
Code - 50173
Thanks for your advice. I have reset the password.
If the status of the code shows "Failure", is that also indicating that the user account has been compromise? Or someone did successfully gain access to the account prior to this?
Or it could be just an attempt? Thanks.
You need to review the sign-in and check what the failure reason is.
If it failed because of a bad PW, no harm done
If it failed because of MFA, this is a breach as the password has been breached.
- clleeApr 14, 2020Brass Contributor
I think is not MFA. This is the failure reason.
Sign-in error code : 50173Failure reason: Fresh auth token is needed. Have the user re-sign using fresh credentials.
I assume someone out there is trying to established the connection. But I wasn't sure whether by "token auth", does it mean somebody has successfully created/login to the account before.- Thijs LecomteApr 14, 2020Bronze Contributor
I haven't seen this before.
A token is given to the user after successful authentication.
The error makes it seem that the token is expired, which would indicate that the user has signed into that device before.
- clleeApr 14, 2020Brass Contributor
Thijs Lecomte
Is this anything we can do based on the information captured by the Sign-In data? Like the IP address of the session? Block it or any security measure? Thanks.