Forum Discussion
Break-glass Account Prompted for Authenticator App Despite Exclusions
We have a break-glass account configured with two FIDO2 security keys as the only authentication method. The account is: Excluded from Microsoft Authenticator in Authentication Methods policy Als...
Did you exclude it from SSPR? This thread summarizes the possible reasons why an account is being prompted: https://learn.microsoft.com/en-us/answers/questions/645850/what-are-the-services-settings-that-can-cause-mfa