Forum Discussion
Azure AD W10 and Outlook
Tom,
I was able to reproduce your issue in my environment. It looks like if you signed into Windows using your Hello PIN instead of your password, it traps you in the authentication pop-up cycle. I believe you can click the "more choices" link at the bottom of the prompt and use the standard email address and password, but I imagine most end-users won't know to do that. Microsoft needs to either update Outlook 2016 so that it can properly utilize Windows Hello, or make it smart enough to stop asking users for a PIN that won't work.
Same issue.
Office Pro Plus + Exchange Online + Windows 10 Creators Update + Modern Authentication on EXO + Logon using Windows Hello for Business = Prompt for credentials in Outlook and only accepts user and password
We are running into this problem as well. Did anyone figure it out? Thx!
I saw this issue when accessing Exchange Online via a metered Outlook 2016 connection. Have the user logon with their usual account rather than the prompted Azuread\someuser@somedomain.com.
Running into the same issues, with Outlook 2016/Azure AD/Conditional Access via Intune/Modern OAuth enabled. Any luck here?
Hi Kevin,
I ran into this problem today and as Grant mentioned in his reply (https://techcommunity.microsoft.com/t5/Azure-Active-Directory/Azure-AD-W10-and-Outlook/m-p/100860/highlight/true#M790) I tried to log in via the link 'Sign in as a different user' (not sure if this is the exact phrase).
Then I removed the prefix 'azuread\' and proceeded to the password prompt. After providing my standard O365/AzureAD password, the prompt accepts the credentials and everything works as usual.
Hope this helps until Microsoft provides the fix, which Morten indicated.
Greetings, Sebastian
