Forum Discussion

Copper Contributor

Aug 15, 2017

Azure AD W10 and Outlook

Hi All, We have Azure AD joined machines, coniditional access and with Windows hello enabled, all our applications work with AAD Proxy single signon. Currently outlook (office365) is our biggest...

Azure Active Directory (AAD)

Anonymous

Aug 22, 2017

Hi Tom,

Do you have Modern Authentication enabled in Exchange Online for your tenant? Also, are you running the Click 2 Run version of Office?

Tom Murray

Copper Contributor

Aug 24, 2017

Hi Grant,

Yes to both, we use the click to run version of office, and Modern Authentication is enabled.

Name OAuth2ClientProfileEnabled

---- --------------------------

*************.onmicrosoft.com True

Anonymous
Aug 25, 2017
Tom,

I was able to reproduce your issue in my environment. It looks like if you signed into Windows using your Hello PIN instead of your password, it traps you in the authentication pop-up cycle. I believe you can click the "more choices" link at the bottom of the prompt and use the standard email address and password, but I imagine most end-users won't know to do that. Microsoft needs to either update Outlook 2016 so that it can properly utilize Windows Hello, or make it smart enough to stop asking users for a PIN that won't work.
- Ammar Hasayen
  Iron Contributor
  Oct 27, 2017
  Same issue.
  
  Office Pro Plus + Exchange Online + Windows 10 Creators Update + Modern Authentication on EXO + Logon using Windows Hello for Business = Prompt for credentials in Outlook and only accepts user and password
  - Kevin Thomas
    Brass Contributor
    Nov 30, 2017
    We are running into this problem as well. Did anyone figure it out? Thx!