Forum Discussion
Azure AD Sign in issue: “The account might not exist or it might not be synchronized"
Scenario: We have Azure AD tenant set up with user provisioning and federated authentication done via Okta. So, Okta was synchronizing users to Azure AD. Now, we installed Azure AD Connect and swi...
Because you were using Okta [and Okta requires federation with Azure], are you using ADFS for federation with AD? IF so the issue may be with the Office 365 Relying Party Trust claim rule. I know that when I was working with a customer in helping them with their Okta issues, ADFS and Office 365 I needed to rewrite that to get it to work the way I wanted. I don't remember the details, but it had something to so with the samaccountname matching the beginning of the UPN.
Okta authentication is working for the 2 users, but post authentication hen the users are returned to Azure AD page, they get this error. Also, for all other users who did not have any Azure AD Connect sync error during setup, federated authentication via Okta is working properly.