Forum Discussion
Access Package Assignment Issue
Hello, We have an access package that was functioning properly in the past, but the assignment process has stopped working. The issue started on August 22; the last successful assignment was on Jul...
It sounds like this issue is related to external user policies rather than the access package itself. A few things to check:
- External user eligibility: Ensure the external user is properly invited and exists in your Azure AD B2B directory. Expired or unredeemed invitations can trigger the policy error.
- Policy requirements: Even if the policy hasn’t changed, underlying conditions like group membership or directory settings for external users might have. Verify that external users still meet all prerequisites.
- Audit logs: Check the Azure AD entitlement or access package logs around August 22. Any changes in conditional access, B2B settings, or policy enforcement could show why assignments started failing.
- Test with a new external account: This can help isolate if the problem is user-specific or system-wide.
Most often, the “You don’t meet policy requirements” error for external users points to invitation, redemption, or conditional access issues rather than the package itself.