Access Package Assignment Issue

Hi ​ ​ Julien4​ 

It looks like the problem is with how external users are handled in Entitlement Management after some recent backend changes from Microsoft.

The error “You don't meet policy requirements to request this entitlement” usually points to the access package policy scope. Since you have it set to None (administrator direct assignments only), that worked fine for internals but for externals it now requires that the external user’s home tenant is explicitly included in the connected organization for the catalog.

That would explain why it still works for internal users but fails on externals. Before, direct assignment worked for both. After the change in August, externals now need to be onboarded through a connected org to meet the policy requirements.

What I would check:

• Go to the catalog and confirm the external user’s organization is listed under Connected organizations
• Make sure the policy is scoped to allow that connected org
• Double check your cross tenant access settings for B2B inbound to make sure nothing is blocking

If you add the external org to the policy scope it should start working again.