Forum Discussion
AAD B2B account creation failure - "An unexpected error occurred. Please try again"
Hi Chao,
No, it means it "unblocked" the Domain reservation of my customer and now he was able to accept the invite. You will need to check with MS support if your situatio is the same.
MS also suggested:
- to delete the accounts in my tenant for that Domain and resend the invites.
- to always accept the invites in an InPrivate/Incognito browser session.
My conclusion:
If this error occurs again, create a support ticket with MS so that the domain can be "unblocked" and allow the registration process to succeed. This fix is done per Domain and is not a fix that "unblocks" any other scenarios having the same or a similar issue.
I hope this helps others.
Nelson Morais
Had this issue as well, workaround I found is to set the country to "United States" (at the page where you pick a password)
Hi Simon,
Thanks for the info.
That would be a very wired solution, for now I'm working with MS support to see if we can identify and fix the problem. For the moment we're waitting for our customer to provide us some Fiddler traces to help MS diagnose the situation.
I'll post an update here as soon as I have the problem solved.
Thanks!
From what I could tell for the situation I had, it had issues creating the Azure AD just-in-time tenant for the invited user's domain when using Australia as the country (it creates the JIT tenant when the first person for each domain signs up). Once one person was signed up using US as the country it worked fine for the rest of them on that domain (and no longer asked for a country to be set).
Thank you Simon,
I'll point this thread to MS support to see if our problem is related with the solution you describe.
Thanks!