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Nelson Morais's avatar
Nelson Morais
Copper Contributor
Jul 10, 2017
Solved

AAD B2B account creation failure - "An unexpected error occurred. Please try again"

Hi,   We're using AAD and B2B account to allow our partners to access our applications. One of our customers, to which we've sent an AAD B2B invite got the error message "An unexpected error occur...
Azure AD B2B
  • Nelson Morais's avatar
    Nelson Morais
    Jul 21, 2017

    Hi Chao,

     

    No, it means it "unblocked" the Domain reservation of my customer and now he was able to accept the invite. You will need to check with MS support if your situatio is the same.

     

    MS also suggested:

    - to delete the accounts in my tenant for that Domain and resend the invites.

    - to always accept the invites in an InPrivate/Incognito browser session.

     

    My conclusion:

    If this error occurs again, create a support ticket with MS so that the domain can be "unblocked" and allow the registration process to succeed. This fix is done per Domain and is not a fix that "unblocks" any other scenarios having the same or a similar issue.

     

    I hope this helps others.

     

    Nelson Morais

Dean_Gross's avatar
Dean_Gross
Silver Contributor
Jul 13, 2017

I would open a support ticket through the Azure Portal

Nelson Morais's avatar
Nelson Morais
Copper Contributor
Jul 13, 2017

Hi Dean,

 

That's what I did :), and still working with MS Support to find out the problem.

 

Thanks,

Nelson

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