Forum Discussion
How to change primary user
I'm helping someone whose husband died. They have a "Microsoft 365 Family" plan. He was the primary person and she was a secondary user. I suspect for consistency of her information she should not make a new account in her name and abandon this previous account. Rather if possible she should keep the current account but make herself the primary account holder and make his email a secondary. She would keep his address active just for a while until everything to do with him is wound down. But how does she change the account so she becomes the primary? Thanks.
1 Reply
Unfortunately, Microsoft does not allow you to simply “switch” the primary account holder on a Microsoft 365 Family subscription. The subscription is tied to the original purchaser's Microsoft account. The widow cannot make herself the primary on that subscription; instead, she would need to set up her own Microsoft account and subscription, then continue using her existing account as the main one going forward.
https://learn.microsoft.com/en-us/answers/questions/4669893/death-of-account-holder-how-do-you-change-details
