Intermittent Delay in Loading Files Tab in Microsoft Teams Channels

Description:

Within our municipality, we are experiencing an intermittent issue where the Files tab in Microsoft Teams channels takes >5 seconds to load. This behavior appears to be random and is not tied to specific users, devices, or locations. We have conducted several internal checks and can confirm the following:

1. The issue occurs in both small and large Teams channels, regardless of the number of files or folders.
2. It affects various Surface laptops, so it does not appear to be device-specific.
3. It happens both inside and outside our municipal buildings, ruling out local network dependency.
4. We exclusively use Microsoft products, including Surface devices, Microsoft Defender, and Intune for device management.

We would like to know:

• Is this a known issue within Microsoft Teams?
• Are there specific tenant-level settings or Intune configurations that could influence the performance of the Files tab?
• Are there any recommended diagnostics or optimizations we can apply to improve consistency?

We appreciate any guidance or insights you can provide.

Kind regards,
Dick Noort
Advisor Information Services