Forum Discussion
Help Us Understand Office 365 User Needs
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Dear Sharon,
One of the key points I have noticed is that, during the days when users used Office documents in shared folders off Windows server that were designated as file servers, they often created their process of collaborating using emails as well as by mapping drive letters to these Windows Shares.
In case of Excel documents, they go further and link up several Excel workbooks inside formulae inside other similar Excel worksheets.
When we introduced Office 365 to cover our 10000 odd user Base in MAS Holdings Sri Lanka (the company I work in), we noticed challenges in moving these Excel sheets to Share Point Online based document libraries, because of the complex formula links to other Excel sheets.
Therefore we are currently embarking on a project, where we study the process that the user has been having and understand the UNDERLYING PROBLEM to find a better solution with Office 365 and SharePoint Online Libraries.
That way, we bring in all the user's who access shared worksheets together and demonstrate a new process that is dependent on Office 365, using the shared worksheets to identify the user group, rather than having a disconnected adoption session.
We must always use the problem and demonstrate a solution.
The solution must be easy and consistent in its value.
There cannot be any bugs in the solution. If there is, they must be addressed fast.
Then adoption will happen.
Nobody needs to put in extra effort for adoption, unless of course to overcome any company-culture issue, which is hopefully very rare these days.