Forum Discussion
When Adoption Goes Wrong
Asif,If nothing else your response drew people’s attention in showing the bad side of expecting training to be the Adoption answer, it obviously is not.
However, it MUST be part of the answer as the expectation that your 'mass' of end users will suddenly understand everything that is being delivered is probably not realistic. And also, how do you manage new applications as MS release them.
My response is that your view is correct but your statement is wrong.
Training is crucial, but like everything else in the adoption space it has to be done right with all training plans being based on a training needs analysis exercise. This then means that the training provided is as a request by the business and motivation to train is because the business see that the project is delivering the training in the formats and subject matter that they have been requesting.
So, training on its own is not the answer, but as a blended adoption solution it is a crucial part of the process.
Steve Dalby
One adoption enhancement tactic that never works is end user training. End User Training doesn't work and is a waste of time.
Here's a quick video I recorded explaining my thoughts:
https://www.useloom.com/share/31e83235c4a5437f83bc69e69a703e74
I agree with you on many points. Class room training has it's place for certain use cases but I agree that there are better ways. I think there are many different learning styles out there and people are different in their preference.
Even if e.g. class room is ineffective in many ways for some people that's still the best way they learn. If you take that away just offer learning on the job these people will become frustrated.
I think the key is to offer a good mix that reflects roughly your user's preference distribution combined with a factor for effectiveness.
Also I believe that many people still like to talk to and learn from another person instead of just from a computer. Therefore I believe in social learning, peer support and personal coaching.