Forum Discussion
When Adoption Goes Wrong
Asif,If nothing else your response drew people’s attention in showing the bad side of expecting training to be the Adoption answer, it obviously is not.
However, it MUST be part of the answer as the expectation that your 'mass' of end users will suddenly understand everything that is being delivered is probably not realistic. And also, how do you manage new applications as MS release them.
My response is that your view is correct but your statement is wrong.
Training is crucial, but like everything else in the adoption space it has to be done right with all training plans being based on a training needs analysis exercise. This then means that the training provided is as a request by the business and motivation to train is because the business see that the project is delivering the training in the formats and subject matter that they have been requesting.
So, training on its own is not the answer, but as a blended adoption solution it is a crucial part of the process.
Steve Dalby
One adoption enhancement tactic that never works is end user training. End User Training doesn't work and is a waste of time.
Here's a quick video I recorded explaining my thoughts:
https://www.useloom.com/share/31e83235c4a5437f83bc69e69a703e74
Watched your video, it's thought-provoking! Not sure I completely agree but I can certainly see your point.
One thing is, you have to cater for different learning styles. Some might prefer a self-service approach through guides and exercises, for example, just picking it up as they go along, where others may respond much better to a hand-holding approach, with instructor-led training or webinars etc.
Offering a range of resources I think works best, that can be adaptable and flexible.