Forum Discussion
What are the main issues with Office 365 adoption?
Very much agree on the use case scenarios. There's so much you can talk about but you need to link it something staff would use.
I'm starting off overview sessions and after the first session I said to myself "This is the worse sales pitch I've heard. I don't care if they never use it, just want them aware of it and if they have a use for it".
With my second session, I'm going to focus on collaboration and communication, get them to come up with challenges and user cases themselves and modify the overview based on that. (We'll see how well this works in practice!)
My other issue is somethings the functionality just isn't there sometimes. It might look like Office 365 can do this but when you drill down deeper there's an issue. OneDrive adoption isn't great because staff are used to working with external people and having a smooth sync experience. Requesting sign off with Flow approvals was met with "this record is locked and we can't update it". We can work around it but there's issues sometimes.
Some of the issues I've been coming across in my organization is trying to play catch up. We leveraged other technologies where Microsoft hadn't invested, and now these have become very sticky (Okta/Box etc:) I work in a very large organzation (25k + users) so training all of my users to leverage any of these technologies is tough. When I go back to leadership to show them how far the Microsoft stack has come in a relative short amount of time, I am often met with, well we just spent X million of dollars rolling out these other solutions, what are we getting out of it?
The cost of getting onto O365 has been a huge challenge for me in my organization. I generally try to hit them over the head with the stack vs individual best of breed application argument. In some cases it works, in other cases its just too much money to change the technology internally ( retraining users, documentation, serviceability etc: )
I am not even talking about the licenses, we have those, but they are quickly becoming shelf ware.