Hello everyone, just a quick question, I’m just trying to understand the common issues people are facing when adopting Office 365. What are the kind of main issues when getting your colleagues to start using Office 365? Keen to hear some of the challenges and how you overcame them!

Hello everyone, just a quick question, I’m just trying to understand the common issues people are facing when adopting Office 365. What are the kind of main issues when getting your colleagues to start using Office 365? Keen to hear some of the challenges and how you overcame them!

I think we constantly overestimate or over assume the level of technical skills in the workplace.  Teams is not just another way of accessing and creating documents it is a complete mind shift in approach for everyday working and it frightens people.  When rolling out teams, the digital literacy gap has to be understood and addressed or people will left feeling alienated 

I think we constantly overestimate or over assume the level of technical skills in the workplace.  Teams is not just another way of accessing and creating documents it is a complete mind shift in approach for everyday working and it frightens people.  When rolling out teams, the digital literacy gap has to be understood and addressed or people will left feeling alienated 

Very much agree on the use case scenarios. There's so much you can talk about but you need to link it something staff would use.

I'm starting off overview sessions and after the first session I said to myself \"This is the worse sales pitch I've heard. I don't care if they never use it, just want them aware of it and if they have a use for it\".

With my second session, I'm going to focus on collaboration and communication, get them to come up with challenges and user cases themselves and modify the overview based on that. (We'll see how well this works in practice!)

My other issue is somethings the functionality just isn't there sometimes. It might look like Office 365 can do this but when you drill down deeper there's an issue. OneDrive adoption isn't great because staff are used to working with external people and having a smooth sync experience. Requesting sign off with Flow approvals was met with \"this record is locked and we can't update it\". We can work around it but there's issues sometimes.

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chriskaye365 wrote:

 Teams is not just another way of accessing and creating documents it is a complete mind shift in approach for everyday working and it frightens people.

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Yes, I would agree that Teams is a mind shift but I believe that it is more about resisting change. Even in technology departments that use Office 365 daily and know how to use it do not want to go along with the implementation. It changes the way they will work and that comfort in how they currently do their processes.

All change is scary and people will fight change. We just have to be diligent and continue to champion adoption of Office 365. It will help our businesses move toward the future of technology.

Very insightful Shaun, what activities do you put in place to help with adoption specifically?

Deleted  For starters, I was able to do End User training, giving an over view of what MS Teams is and how to do some basic tasks. Also, in this training, show some of the additional features that were not available in Skype for Business. 

Last week, we recruited department champions and held a demo scenario with MS Teams to show how collaboration works and to allow the champions to see how to do things first hand. This demo garnered the most excitement with Teams because these champions saw the benefits and now will be able to go back to their departments and help when we go to Teams Only mode on Thursday.