Forum Discussion
Understanding a User Experience - Through User Interface Patterns
Thanks for the perspective Damon Sanchez !
The User Journey Map seems indeed to be an interesting tool for user interviews in order to capture their existing experience with the collaborative tools and then brainstorm how we could improve that experience making it more compelling (emotion) or more efficient (rationnal).
Any interesting reading you'd recommend to get more sense of the methodology to draft a User Journey Map live with an end-user ?
The example questions are a good start in any case !
Thanks for the share.
The User Journey Map reminds me of Value Stream Mapping or Spaghetti Maps we did as part of process improvement studies (Six Sigma or Lean Sigma) in healthcare technology. We also held stakeholder interviews, presented use cases and created personas. These were key for driving adoption within healthcare. As you can imagine, personas (roles) use technology differently across healthcare and stakeholders have varying opinions about how technology impacts their workflow (even thoughtflow - as we learned to map it out). Thus, it was to our advantage to interview, time, document, study as many departments, use cases, stakeholders, roles and personas prior to making our recommendations on process improvement within technology.
Perhaps you will find this https://en.wikipedia.org/wiki/Value_stream_mapping helpful. I would also encourage you to search on terms related to Six Sigma Thought Process Map or Spaghetti Diagram.