Forum Discussion
Solved
Training for IT Help Desk
If this doesn't belong here, please point to the right direction. My firm is about to deploy Microsoft 365 (don't laugh, we're trying to catch up) - A long while ago and at a different employ...
- Here a few resources that may help.
Microsoft 365 Adoption - check out the IT Professional resources
https://adoption.microsoft.com/en-us/
Microsoft 365 Help & Support - great for understanding end-user experience.
https://support.microsoft.com/en-us/microsoft-365
Teams Troubleshooting - Good starting point for common Level 1 type questions
https://support.microsoft.com/en-us/office/troubleshoot-6fa7c08a-6fd4-47a0-b275-90a5f60f1df9
Microsoft Learn/Documentation - Might need to hunt a bit for different products but there is a lot of good resources here for L2/3 support. Here's an example for Teams
https://learn.microsoft.com/en-us/microsoftteams/manage-teams-overview
https://learn.microsoft.com/en-us/microsoft-365/enterprise/?view=o365-worldwide
Microsoft Learn/Training - more structured approach which can lead to certifications. Good for L3 admins
https://learn.microsoft.com/en-us/training/
Here a few resources that may help.
Microsoft 365 Adoption - check out the IT Professional resources
https://adoption.microsoft.com/en-us/
Microsoft 365 Help & Support - great for understanding end-user experience.
https://support.microsoft.com/en-us/microsoft-365
Teams Troubleshooting - Good starting point for common Level 1 type questions
https://support.microsoft.com/en-us/office/troubleshoot-6fa7c08a-6fd4-47a0-b275-90a5f60f1df9
Microsoft Learn/Documentation - Might need to hunt a bit for different products but there is a lot of good resources here for L2/3 support. Here's an example for Teams
https://learn.microsoft.com/en-us/microsoftteams/manage-teams-overview
https://learn.microsoft.com/en-us/microsoft-365/enterprise/?view=o365-worldwide
Microsoft Learn/Training - more structured approach which can lead to certifications. Good for L3 admins
https://learn.microsoft.com/en-us/training/
Microsoft 365 Adoption - check out the IT Professional resources
https://adoption.microsoft.com/en-us/
Microsoft 365 Help & Support - great for understanding end-user experience.
https://support.microsoft.com/en-us/microsoft-365
Teams Troubleshooting - Good starting point for common Level 1 type questions
https://support.microsoft.com/en-us/office/troubleshoot-6fa7c08a-6fd4-47a0-b275-90a5f60f1df9
Microsoft Learn/Documentation - Might need to hunt a bit for different products but there is a lot of good resources here for L2/3 support. Here's an example for Teams
https://learn.microsoft.com/en-us/microsoftteams/manage-teams-overview
https://learn.microsoft.com/en-us/microsoft-365/enterprise/?view=o365-worldwide
Microsoft Learn/Training - more structured approach which can lead to certifications. Good for L3 admins
https://learn.microsoft.com/en-us/training/
- Thank you, Ben!
- No problem. Also check this one Learning Path for troubleshooting Teams https://learn.microsoft.com/en-us/training/paths/troubleshoot-microsoft-365-teams/
