Forum Discussion
Matt Wolodarsky
Microsoft
MicrosoftTop Office 365 Adoption Challenges
Hi - curious to know what are the top adoption challenges people are facing when rolling out Office 365 in their organization?
Finding that people on the Very Uncomfortable side of the comfortable-with-technology spectrum are bewildered by all the choices and go back to Outlook on their desktop, so we are making Yammer a priority first to aid communication - so later we can explain 'what these things on the Waffle do, what we want you to use them for, and this is how to use them'.
The other issue is the people on the other side of the spectrum have run off confidently into the wilderness and started using things we aren't quite ready for them to play with yet! Hopefully we can concertina that spectrum a little bit with some applied learning so there is less of a gap.
My biggest challenge has been getting people to understand the "why" of adoption.
"Attaching files works great! Beside, why would I ever want people to access 'my documents'?"
"Why would do I need to see where everybody is in this Skype thing?"
"I don't see why we need to get rid of the S:\. It was never an issue before."
Communication has been critical in adoption and I'm trying to leverage the millennial workforce to help drive the change because of the long tenure in the organization. This had been a great place to the younger workforce to lead by example.
"Attaching files works great! Beside, why would I ever want people to access 'my documents'?"
"Why would do I need to see where everybody is in this Skype thing?"
"I don't see why we need to get rid of the S:\. It was never an issue before."
Communication has been critical in adoption and I'm trying to leverage the millennial workforce to help drive the change because of the long tenure in the organization. This had been a great place to the younger workforce to lead by example.