Forum Discussion
Matt Wolodarsky
Microsoft
MicrosoftTop Office 365 Adoption Challenges
Hi - curious to know what are the top adoption challenges people are facing when rolling out Office 365 in their organization?
Finding that people on the Very Uncomfortable side of the comfortable-with-technology spectrum are bewildered by all the choices and go back to Outlook on their desktop, so we are making Yammer a priority first to aid communication - so later we can explain 'what these things on the Waffle do, what we want you to use them for, and this is how to use them'.
The other issue is the people on the other side of the spectrum have run off confidently into the wilderness and started using things we aren't quite ready for them to play with yet! Hopefully we can concertina that spectrum a little bit with some applied learning so there is less of a gap.
The biggest challenges we have are the lack of having administration features for the new products rolling out to Office365. It's great when new features are announced, but you aren't doing my users any favors when it just suddenly appears in the browser for them. Let me have the controls to roll it out in an organized manner to my users so that they can be properly prepared and trained.
Also my users (many non-techies) haven't a clue what to use. There's just too many tools that do slightly different things. It isn't obvious to them what to use, Group, Team, Site, Planner, etc. Many just give up and rely on the ol' stand-bys of e-mail and network shares.
