Forum Discussion
Tool for training needs analysis
I'm not sure if I'm in the right place to ask this... Part of my role is to drive adoption of O365 in our customer's organisations. I'm looking for a cloud-based tool to assess who needs training...
Karuana_Gatimu_MSFT
Community Manager
Community ManagerIt's important to separate needs assessments from training tools. I always like to tie the end users needs to business objectives? Do you need to ensure more streamlined collaboration? Better customer service? More efficient handling of trouble tickets? Find the business process that is in need of assistance and then train, specifically for that.
Also remember that many people have not had good training in a long time. They learned email and some line of business apps but often did not learn more about Word, PowerPoint, Excel not even delving into additional tools like Teams, SharePoint, OneDrive or Forms. Many Microsoft Partners (like those listed on our Microsoft 365 Learning Pathways page) can help with this but a safe strategy is:
Make basic application available on demand (like with M365LP)
Curate custom training playlists (in our tool or another) for specific roles or processes
Include a Form in your training portal to have people ASK for what they'd like to learn next.
That's a healthy start. Please come back and tell us how you are doing!
https://aka.ms/M365LP is our tool that accomplishes the above
Also remember that many people have not had good training in a long time. They learned email and some line of business apps but often did not learn more about Word, PowerPoint, Excel not even delving into additional tools like Teams, SharePoint, OneDrive or Forms. Many Microsoft Partners (like those listed on our Microsoft 365 Learning Pathways page) can help with this but a safe strategy is:
Make basic application available on demand (like with M365LP)
Curate custom training playlists (in our tool or another) for specific roles or processes
Include a Form in your training portal to have people ASK for what they'd like to learn next.
That's a healthy start. Please come back and tell us how you are doing!
https://aka.ms/M365LP is our tool that accomplishes the above