Tips/resources on managing Shared Mailboxes in New Outlook?

Hi SaraBo

This is a significant challenge for organizations relying on shared mailboxes and categories for team collaboration. Here are some potential solutions and workarounds:

Immediate Mitigation Strategies:

Revert to Classic Outlook temporarily
Use PowerShell to maintain category functionality
Implement alternative tracking methods

Collaborative Tracking Alternatives:

SharePoint Lists

Create a shared tracking list
Integrate with Power Automate for workflow
Provides robust tracking and assignment capabilities

Planner or To-Do

Create shared task boards
Assign and track email-related tasks
Provides visibility across team members

Custom Development Approach:

Power Apps + Power Automate

Build a custom email tracking solution
Create workflows for email assignment
Integrate with existing Microsoft 365 infrastructure