Forum Discussion
The case for increased adoption resources
- Dec 04, 2019Hi MikeMacD
See this course from Microsoft - Microsoft Service Adoption Specialist
https://www.edx.org/course/microsoft-service-adoption-specialist-2
This is a course that is designed for service and user adoption. The course is free (only the very costs) but I remember the course covering a lot on the business value of user adoption and if memory serves stats were included
This should also help
https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE3cNVB
Best, Chris
MikeMacD A word to the wise. Don't call it "change" resources or "training" or anything like that. This work is about delivering business objectives. So the folks I see that are successful in getting resources tie it to a specific intiative. Some examples:
Modernizing Customer Services: Teams implementation to increase satisfaction ranking for customer service including updating line employees on best practices, policies and technology to support CS delivery.
Improve Product Delivery Velocity: Upgrade systems and skills to speed products to market. Again includes upgrades to employee skills sets including procedures and supporting technology.
Improve Employee Retention & Morale: Improve retention & acquisition rates for company talent by implemented a 360 degree program for improvement. Includes updating mobile technology, communication methods and productivity tools
I'm sure you get the point here. Lead with business results, solve an executives pain. Start small if you can with pilot projects to get results and then ask for more help. This is the tried and true way that I see works around the world.